Shipping Policy
At Luvlae, we aim to make shipping straightforward. Below you’ll find information about our delivery areas, processing times, and order tracking.
Where We Ship
We currently ship within the contiguous United States.
We do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed. Orders are not processed on weekends or public holidays.
During holidays or periods of high demand, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
Delivery Times
Standard delivery typically takes 3–7 business days after your order has shipped.
Delivery estimates do not include order processing time and are not guaranteed. Weather, carrier disruptions, holidays, and other circumstances may affect delivery.
Shipping Rates
Shipping charges, including any applicable free shipping offers, are included in product cost.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Orders may be fulfilled by third-party fulfillment partners and delivered by different carriers.
Shipping Address Changes
Please check your shipping address carefully before placing an order.
If you need to make a correction, contact us as soon as possible through our Contact Us page. Once an order has entered fulfillment, we may be unable to change the address or cancel the shipment.
Delayed, Missing, or Damaged Deliveries
If your order is delayed, arrives damaged, or is marked as delivered but cannot be located, please contact us through our Contact Us page with your order number and a description of the issue.
For damaged items, please include photos of the product and packaging, if available. We will investigate and help arrange an appropriate resolution, which may include a replacement or refund.
Returned or Undeliverable Packages
If a package is returned to us because of an incorrect address, failed delivery, or refusal, we will contact you to discuss the next steps. Any applicable reshipping charges will be explained before a replacement shipment is arranged.