Returns & Refunds Policy
At Luvlae, we want you to feel confident about your purchase. We offer a 30-Day Money-Back Guarantee on eligible first-time purchases made directly through www.luvlae.com.
30-Day Money-Back Guarantee
If you are not satisfied with your first purchase of a Luvlae product, contact us within 30 days of delivery to request a refund. Opened or partially used products are eligible.
The guarantee applies once per customer or household, to one unit of each product in your first order. Additional units purchased in the same order and repeat purchases are not covered by the satisfaction guarantee.
You do not need to continue using a product that causes irritation or discomfort. Stop using it and contact our support team.
How to Request a Refund
Please contact us through our Contact Us page and include:
- Your order number.
- The email address used at checkout.
- A brief explanation of your request.
We may request reasonable supporting information to locate your order or understand the issue. Proof of product use is not required for dissatisfaction requests.
No Physical Returns
We do not accept physical product returns. Please do not send products to our business address or fulfillment warehouse.
Eligible refunds are processed without requiring you to return the product.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, contains the wrong product, or has missing or defective items, please contact us promptly with your order number and details of the issue. Photos may help us resolve problems involving damaged or incorrect products.
We will investigate and arrange an appropriate resolution, such as a replacement or refund. These remedies are separate from our first-purchase satisfaction guarantee and are not limited to one claim per household.
Refund Amounts and Processing
For approved satisfaction-guarantee requests, we refund the amount paid for the eligible product, including applicable product taxes. Original shipping charges are non-refundable unless the refund results from our error or applicable law requires otherwise.
Refunds are issued to the original payment method. We process approved refunds within 5 business days. Your bank or payment provider may require additional time to post the credit.
Purchases From Other Retailers
This policy applies only to purchases made through www.luvlae.com. For purchases made through Amazon or another retailer, please contact that retailer and follow its return and refund process.
Your Consumer Rights
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.
Cancellation Policy
Canceling an Order
If you would like to cancel your order, contact us as soon as possible through our Contact Us page. Include your order number and the email address used at checkout.
We can cancel an order only if it has not entered fulfillment. Because order processing may begin shortly after purchase, cancellation is not guaranteed, even if your order has not yet been marked as shipped.
A cancellation request does not confirm that your order has been canceled. We will email you to confirm whether cancellation was possible.
Refunds for Canceled Orders
If we successfully cancel your entire order before fulfillment, we will refund the full amount paid, including shipping charges and applicable taxes, to your original payment method.
We process approved refunds within 5 business days. Your bank or payment provider may require additional time to post the credit.
Orders Already in Fulfillment or Shipped
Once an order has entered fulfillment or shipped, we may be unable to cancel it or change its contents or delivery address.
If cancellation is no longer possible, please refer to our Returns & Refunds Policy for available options. Refusing delivery does not automatically cancel your order or initiate a refund.